MELVILLE, NY, JULY 7, 2009 -- CosmoCom, the leader in Contact Center Consolidation 2.0, today announced that Connector-Plus, an IT and telecommunications solution provider, is delivering hosting and integration services to government and enterprise
companies in Mexico using the CosmoCall Universe all-IP contact center platform. Now institutions across Mexico are able to leverage the power of the CosmoCall Universe platform without making significant investments in hardware
capital expenditures. More information about CosmoCall Universe (CCU) is available at http://www.cosmocom.com/ccu6.
Connector-Plus focuses on providing hosted solutions, combined with its systems integrations expertise, to deeply embed the call center into the heart of its customers' businesses. Their customers look for a solution that can be provided on a hosted basis to enable quick time-to-market and outsourced operations, while still being quickly integrated into the systems and processes that are core to their day-to-day operations. Connector-Plus has found that there is a lack of adequate solutions to address these needs, particularly among large enterprises, outsourcers, and collections agencies, and has been happy to step in to fill the void.
The CosmoCom platform is designed to provide carrier-grade contact center capabilities that can be hosted or operated on premises. In addition, CosmoCall Universe has been designed to support multi-tenancy, so that a single system is able to host multiple instances of contact center operations for all of Connector-Plus' customers, rather than requiring a separate system for each customer.
Connector-Plus has already enjoyed successes in both industry and government sectors with their CCU system. For instance, Sinaloa Center for Investment and Trade (CIT), a government institution responsible for developing businesses in the Mexican state of Sinaloa, is using the hosted CosmoCall Universe for their operations, and have already improved process performance and reduced their telephony costs by 40%. They are now working on a program enabling rural workers to work from their homes where, using CCU's virtual call center capabilities, they will only need an Internet connection and a PC to participate in the universal queuing and routing enabled by the system.
Tracsa, a division of Caterpillar, is using Connector Plus' hosted CCU to support sales, customer service and collections. The Tracsa sales team is now able to manage all channels of customer communication-voice, chat and email-via a single, unified queue, with unified reporting and unified administration as well. The collections team has greatly enhanced productivity and reduced collection times by up to 50% with CosmoDialer, CCU's outbound dialing solution that provides predictive, progressive, preview dialing and outbound IVR dialing capabilities. (continued...)