Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home CRM Systems Customer Service Business Intelligence Sales & Marketing More Topics...
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
Press Releases
24/7/365 Network Uptime!
Average Rating:
Rate this article:  
CosmoCall Universe Deployed by Connector-Plus
CosmoCall Universe Deployed by Connector-Plus

 
July 7, 2009 12:26PM
Connector-Plus Combines CosmoCom Unified Communications Platform and Hosted Contact Center with Systems Integration Expertise -- Telecommunications Solution Provider Delivers Hosted Contact Center Capabilities to Government and Enterprise Customers across Mexico
 


MELVILLE, NY, JULY 7, 2009 -- CosmoCom, the leader in Contact Center Consolidation 2.0, today announced that Connector-Plus, an IT and telecommunications solution provider, is delivering hosting and integration services to government and enterprise companies in Mexico using the CosmoCall Universe all-IP contact center platform. Now institutions across Mexico are able to leverage the power of the CosmoCall Universe platform without making significant investments in hardware capital expenditures. More information about CosmoCall Universe (CCU) is available at http://www.cosmocom.com/ccu6.

Connector-Plus focuses on providing hosted solutions, combined with its systems integrations expertise, to deeply embed the call center into the heart of its customers' businesses. Their customers look for a solution that can be provided on a hosted basis to enable quick time-to-market and outsourced operations, while still being quickly integrated into the systems and processes that are core to their day-to-day operations. Connector-Plus has found that there is a lack of adequate solutions to address these needs, particularly among large enterprises, outsourcers, and collections agencies, and has been happy to step in to fill the void.

The CosmoCom platform is designed to provide carrier-grade contact center capabilities that can be hosted or operated on premises. In addition, CosmoCall Universe has been designed to support multi-tenancy, so that a single system is able to host multiple instances of contact center operations for all of Connector-Plus' customers, rather than requiring a separate system for each customer.

Connector-Plus has already enjoyed successes in both industry and government sectors with their CCU system. For instance, Sinaloa Center for Investment and Trade (CIT), a government institution responsible for developing businesses in the Mexican state of Sinaloa, is using the hosted CosmoCall Universe for their operations, and have already improved process performance and reduced their telephony costs by 40%. They are now working on a program enabling rural workers to work from their homes where, using CCU's virtual call center capabilities, they will only need an Internet connection and a PC to participate in the universal queuing and routing enabled by the system.

Tracsa, a division of Caterpillar, is using Connector Plus' hosted CCU to support sales, customer service and collections. The Tracsa sales team is now able to manage all channels of customer communication-voice, chat and email-via a single, unified queue, with unified reporting and unified administration as well. The collections team has greatly enhanced productivity and reduced collection times by up to 50% with CosmoDialer, CCU's outbound dialing solution that provides predictive, progressive, preview dialing and outbound IVR dialing capabilities. (continued...)

1  |  2  |  Next Page >

 

Tell Us What You Think
Comment:

Name:



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Press Releases
1.   Internet of Things Webinar Launches
2.   Ponemon: Organizations Under Siege
3.   CorvisaCloud Unveils SMS Platform
4.   DB Networks Named 'Hot Company'
5.   DataSource Honored as 'Cool Vendor'
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Business Intelligence | Sales & Marketing | Contact Centers | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.