Connector-Plus Combines CosmoCom Unified Communications Platform and Hosted Contact Center with Systems Integration Expertise -- Telecommunications Solution Provider Delivers Hosted Contact Center Capabilities to Government and Enterprise Customers across Mexico
MELVILLE, NY, JULY 7, 2009 -- CosmoCom, the leader in Contact Center Consolidation 2.0, today announced that Connector-Plus, an IT and telecommunications solution provider, is delivering hosting and integration services to government and companies in Mexico using the CosmoCall Universe all-IP contact center platform. Now institutions across Mexico are able to leverage the of the CosmoCall Universe platform without making significant investments in hardware capital expenditures. More information about CosmoCall Universe (CCU) is available at http://www.cosmocom.com/ccu6.
Connector-Plus focuses on providing hosted solutions, combined with its systems integrations expertise, to deeply embed the call center into the heart of its customers' businesses. Their customers look for a solution that can be provided on a hosted basis to enable quick time-to-market and outsourced operations, while still being quickly integrated into the systems and processes that are core to their day-to-day operations. Connector-Plus has found that there is a lack of adequate solutions to address these needs, particularly among large enterprises, outsourcers, and collections agencies, and has been happy to step in to fill the void.
The CosmoCom platform is designed to provide carrier-grade contact center capabilities that can be hosted or operated on premises. In addition, CosmoCall Universe has been designed to support multi-tenancy, so that a single system is able to host multiple instances of contact center operations for all of Connector-Plus' customers, rather than requiring a separate system for each customer.
Connector-Plus has already enjoyed successes in both industry and government sectors with their CCU system. For instance, Sinaloa Center for Investment and Trade (CIT), a government institution responsible for developing businesses in the Mexican state of Sinaloa, is using the hosted CosmoCall Universe for their operations, and have already improved process performance and reduced their telephony costs by 40%. They are now working on a program enabling rural workers to work from their homes where, using CCU's virtual call center capabilities, they will only need an Internet connection and a PC to participate in the universal queuing and routing enabled by the system.
Tracsa, a division of Caterpillar, is using Connector Plus' hosted CCU to support sales, customer service and collections. The Tracsa sales team is now able to manage all channels of customer communication-voice, chat and email-via a single, unified queue, with unified reporting and unified administration as well. The collections team has greatly enhanced productivity and reduced collection times by up to 50% with CosmoDialer, CCU's outbound dialing solution that provides predictive, progressive, preview dialing and outbound IVR dialing capabilities.
In addition, SESPA, a Mexican security company is utilizing the CosmoCom hosted platform integrated with their alarm systems for monitoring and supervision of security processes across multiple locations nationwide, resulting in quicker response times and improved customer service.
"CosmoCall Universe is perfect for the Mexican market and has already provided significant gains for our customers," said Benjamin Alvarez, Connector-Plus CEO. "We are developing our business around the hosted services and integration of CosmoCall Universe with our customers' mission critical systems. The CosmoCom technology provides the capabilities needed both to address our customers' in-country needs, as well as to attract foreign businesses looking to outsource to the highly skilled Mexican market."
"Connector-Plus has identified a valuable set of services for its region. Their expertise in systems integration and process efficiencies is an ideal match for CosmoCom's technology," said Ari Sonesh, CEO of CosmoCom.
About Connector Plus
Connector-Plus, an Information Technology and Communication Outsourcing firm, provides unique communication process integration to its customers, enabling them to leverage operational costs and improve customer satisfaction. Connector-Plus focuses on delivering technology solutions that helps their clients reduce operational cost, create major efficiencies and increases value to their customers. "We succeed when our clients succeed with their clients."
CosmoComô, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.