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Similarly, a call center for gourmet food company Harry and David is reopening a holiday season call center in Eugene, Oregon. The company plans to hire between 800 and 900 people, significantly more than in 2012.
A Tulsa, Oklahoma call center, West Corporation, expects to bring on 300 new employees over the next few months to assist with its services for a national toy retailer.
Meanwhile, a San Antonio, Texas-based call center named Culture.Service.Growth LLC is also hiring, adding 300 employees to its current roster of 250. The company, which provides customer service and back-office processing of insurance applications, told news media that it has a number of existing customers who are expanding. Most the jobs are full-time and year-round, although some are part-time.
Looking for Work?
Call center jobs generally range from $9 an hour to $12.50, with some as high as $17 an hour, depending on skill level, experience and job requirements.
Qualifications often include a working knowledge of common office software , such as email and contact management software (aka CRM , which stands for customer relationship management), as well as the ability to accurately enter data into a customer database.
Call center reps also need excellent verbal and written skills, and the ability to communicate clearly via phone, email and even sometimes though live chat over the Internet. Some positions may require a background check and/or high school diploma. And perhaps most important, contact center jobs require patience and a diplomatic demeanor, with the ability to handle all those frustrated customers and would-be customers.
Close to the Customer
On the upside, call center and contact center jobs can provide excellent long-term employment for those who want it, as well as a great stepping-stone opportunity for recent grads and those entering or re-entering the workforce.
Working as a sales rep or service rep in a contact center puts you close to the customer and also looks great on a resume for those with aspirations for higher-level sales, service and management positions.
As companies put an increasing emphasis on managing customer experience, customer engagement, and listening to the voice of the customer, contact-center positions will continue to be viewed as vital to corporate success and profitability.