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Poor IRS Customer Service Hurts Taxpayers
Poor IRS Customer Service Hurts Taxpayers

By John Waggoner
February 19, 2014 9:35AM

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IRS customer service has been struggling for the past three years, and the cause is fairly simple: Congress has consistently cut its budget, and the shrinking budgets and smaller staff have created an agency less and less able to help people. To make matters worse, the IRS uses 22 different information systems that don't talk to each other.
 


(Page 4 of 4)

Its voluntary compliance rate is about 83%, meaning that about 17% of tax revenue that should have been collected wasn't. In 2006, that was $450 billion.

Some of that $450 billion is, of course, willful tax evasion. But another part is simply unintentional errors by taxpayers --mistakes that could be offset by better IRS customer service. "If the IRS can help taxpayers correctly comply with law, it will have a direct impact on the revenue it collects," Porter says.

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© 2014 USA TODAY under contract with NewsEdge. All rights reserved.
 

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