Newsletters
Customer Relationship Management News NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Click for more information, or
Home CRM Systems Customer Service Contact Centers Business Intelligence More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
Press Releases
DDoS Protection Powered By Verisign
Average Rating:
Rate this article:  
Panviva Presents Health Plan Success Webinar

Panviva Presents Health Plan Success Webinar

News as reported by the company
Share
Share on Facebook Share on Twitter Share on Linkedin Share on Google Plus

Panviva Presents “Health Insurers, the Affordable Care Act and Nietzsche” -- How Saint Mary’s Health Plans Modernized Member Services for the ACA and Beyond
 


BURLINGTON, Mass., May 8, 2014 -- Panviva Inc., the leader in business process guidance software, will host a complimentary webinar showcasing the early successes and ongoing customer service transformation at Saint Mary’s Health Plans, a top-ranked National Committee for Quality Assurance (NCQA) health payer based in Reno, Nev. Lisa Dettling, director of customer service at Saint Mary’s Health Plans, will describe Saint Mary’s journey to improve operations by re-engineering business processes and consolidating and updating enabling technologies. The webinar will take place on Thursday, May 15 from 1 p.m. -- 2 p.m. EDT/10 a.m. -- 11 a.m. PDT and is intended for health plan business leaders responsible for member acquisition, service and retention. Register here: http://ht.ly/wDPbT (copy and paste into browser).

"That which does not kill us makes us stronger”

Friedrich Nietzsche’s most famous quote captures the experience Saint Mary’s Health Plans had in modernizing its member services operation while managing a new partnership with Nevada Health Link (NV Health Link), the state’s Affordable Care Act (ACA) health insurance exchange. “The Individual Mandate of the ACA presents the opportunity to increase Saint Mary’s Health Plans’ membership by making our products available to more people,” said Dettling. “At the same time, this meant managing significant change. Changes include moving from selling exclusively through brokers to developing direct-to-consumer relationships. Many prospective members never had health insurance, so they understandably have many questions. Increased ‘talk time’ combined with huge spikes in call volume and issues with the NV Health Link exchange challenged us.

In the end, we persevered and innovated in critical ways that has strengthened our business. The story is not over. Open enrollment in Nevada is extended through May. Billing responsibilities may shift from the state exchange to carriers later this year. And then we prepare for 2015 open enrollment. We are making forward progress, and I look forward to sharing our experience with our member services professionals.”

Webinar Details

Date/Time: Thursday, May 15 from 1 p.m. -- 2 p.m. EST/10 a.m. -- 11 a.m. PST
Speaker: Lisa Dettling, Director of Customer Service, Saint Mary’s Health Plans
Audience: Health plan business leaders responsible for member acquisition, service and retention

Registration: http://ht.ly/wDPbT (copy and paste into browser)

About Saint Mary’s Health Plans

Saint Mary’s Health Plans (SMHP) was established in Reno, Nev., in 1993, initially as a health maintenance organization (HMO) affiliated with Saint Mary’s Regional Medical Center. Through substantial growth it now consists of point-of-service health plans, Saint Mary’s Preferred Health Insurance Company, Preferred Health Care Network (PHCN), CDS Group Health and HealthFirst -- an HMO/POS that is nationally accredited by the National Committee for Quality Assurance (NCQA) and was named the top plan in Nevada in the NCQA Private Health Insurance Plan Rankings 2012-2013. For more information, visit www.saintmaryshealthplans.com or find Saint Mary’s Health Plans on Facebook and Twitter.

About Panviva and SupportPoint

Panviva is headquartered in Melbourne, Australia. North American Regional Headquarters are in Boston, Mass., US. EMEA Regional Headquarters are in Leeds, England, UK. SupportPoint, Panviva’s business process guidance software, functions like a smartphone, providing knowledge workers with information access, workflow navigation, applications, and communication all in one place and accessed through an intuitive interface. Contact centers and customer-facing departments in banking, healthcare, insurance, telecommunications and other information intensive industries use SupportPoint to optimize customer service performance. Visit www.panviva.com to learn more. Follow Panviva on Twitter and LinkedIn.
 

Tell Us What You Think
Comment:

Name:



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Press Releases
1.   Wells Fargo Eyes Zumigo for Security
2.   Pipeliner CRM Appoints New COO
3.   Pipeliner Updates Product Features
4.   Porticor Boosts MS SQL Encryption
5.   Vectra Networks Gets Funding Boost


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Cost of Target Data Breach: $148 Million Plus Loss of Trust
The now infamous Target data breach is still costing the company -- and its shareholders -- plenty. In fact, the retailing giant forecast the December 2013 incident cost shareholders $148 million.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 
Chinese Hackers Nab Info on Millions of U.S. Patients
A group of Chinese hackers has stolen the personal information, including names and Social Security numbers, of about 4.5 million patients at hospitals operated by Community Health Systems.
 

Enterprise Hardware Spotlight
Three New Lenovo PCs Aimed at Business Users
Businesses everywhere want computing solutions that do more for less money, and Lenovo has unveiled three new desktop PCs that offer solid computing at a budget-minded price.
 
Aruba Networks Handles Black Hat with Aplomb
It's not an easy job. Aruba Networks' task throughout the Black Hat USA conference in Las Vegas this month was to ensure thousands of attendees could connect without malicious attacks.
 
Compression, Deduplication Come to Violin Concerto 2200
Violin Memory has announced that data deduplication and compression capabilities are now available on its Concerto 2200 solution. Typically, users will experience deduplication rates between 6:1 and 10:1.
 

Mobile Technology Spotlight
Apple Stock Soars Ahead of iPhone 6 Launch
The imminent release of the iPhone 6 -- and maybe even an iWatch -- has sent Apple's stock soaring to new heights. Considering what else the firm could have up its sleeve -- the stratosphere may be the limit.
 
HTC Debuts Windows Phone Version of One M8 Smartphone
HTC is bringing the Windows Phone mobile OS to its flagship One M8 device -- the first time any mainstream flagship smartphone has been offered with a choice of operating systems.
 
Verizon Earns Top Rating in Mobile Network Comparison
A new report says Verizon Wireless was the top-performing U.S. cellphone service provider in the first half of 2014, on a nationwide and state-by-state basis, as well as in metro areas.
 

Navigation
CRM Daily
Home/Top News | CRM Systems | Customer Service | Contact Centers | Business Intelligence | Sales & Marketing | Customer Data | CRM Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.